Complaint Handling Process & Procedure will be the topic featured in an informative panel chaired by Ian Bullock to close the event.
This is your opportunity to share knowledge, ask the experts and find out all the advice they would give when it comes to:
Complaints Handling Procedures
Disclosing Conflicts
Communication
Supporting team members
Dispute Resolution
This is a session not to be missed, with such an experienced team around the table it will offer value to everyone.
Meet the Panel
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Michael Holden - Holdens
Michael is MD of a family Chartered Surveying practice called Holdens. The practice undertakes work involving detailed condition surveys, valuations, block and property management (both residential and commercial).
The firm also undertakes contract management, which includes planned and preventative maintenance, conversion and adaptation works. Moreover, it provides EPCs, retrofit advice, and expert witness services.
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Louise Avery - Avery & Co
Louise is a chartered surveyor, founder and Managing Director of Avery & Co. She qualified in 1990 and spent many years working for Halifax as a valuer before setting up Avery & Co in 2004 as a consultant valuer for Halifax. Since then, Avery & Co has grown and changed to offer services to a wide variety of clients and customers.
She is passionate about quality and making Avery & Co a market leader for independent and professional property advice.
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Timothy Allcott - Allcott Associates LLP
Timothy is a Partner of Allcott Associates LLP and the driver behind its growth from a small firm of building surveyors in the Midlands to a country-wide residential, commercial and valuations practice to be reckoned with.
Today, Timothy specialises in residential surveying, listed buildings, and conservation. He is an enthusiastic advocate of combining surveying and structural engineering expertise to deliver expert technical and structural insight for clients.
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Alex Porter - UKGlobal
Alex is an experienced professional with a demonstrated history of working in the insurance industry, he brings a wealth of knowledge in the field of Professional Indemnity Insurance, Directors and Officers and Cyber Liability.
UKGlobal are progressive insurance brokers dedicated to providing cost-effective insurance solutions for clients offering clear and transparent advice to enable our clients to make informed decisions.
The company prides itself on its flexible and proactive approach and our reputation for superior advice, customer service and client retention.
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Richard Ballam - Rickards Oliver
Richard has over 20 years’ experience and is the owner and director of Rickards Oliver Limited – Chartered Surveyors and Valuers with over over 20 years’ experience serving Altrincham and North West England.
He has a wide range of experience gained from working in the industry since 2000 for Countrywide Surveyors, and in senior roles with SDL Surveying and Houzecheck Ltd.
Richard now specialises in valuations and surveys of residential homes for private clients, landlords, companies, and public sector bodies. In addition to providing commercial surveys, and expert witness work in relation to housing disrepair.
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Ian Bullock - Surventrix (Panel Chair)
Ian is Sales Director at Surventrix and has over 25 years of experience as a Chartered Surveyor and RICS Registered Valuer, Ian has a personal approach and having spent 15 years practising within the residential market via his firm Carpenter Surveyors.
He has developed expert knowledge and understanding covering a range of property types, from a 16th Century Listed building to a traditional Victorian terraced right through to the modern methods of construction used in today’s market.